About the role
Tanso Technologies, a Munich climate tech SaaS that helps industrial companies measure and reduce their carbon footprint, is looking for a Customer Strategy & Operations Manager to build the engine that lets Customer Success scale.
You'll shape how Customer Success works at Tanso, from operating model and data to tooling, automation and scaled customer formats, working closely with the Head of CS.
- Strategy & Operations: sharpen the CS operating model (segmentation, lifecycle, playbooks) and OKR process, and act as the link to Sales, Marketing, Product and Engineering.
- Tooling & Process Excellence: own and build the CS tech stack hands-on (HubSpot, Intercom, no/low-code) and use automation and AI to free up CSMs.
- Scaled Engagement & Enablement: build and run 1:n formats like Tanso Academy, Tanso Update and the customer advisory board.
- Projects: lead cross-functional CS projects; pilot fast, measure impact, then scale or kill.
What they ask for
- Experience in CS Ops, RevOps, Strategy & Operations or consulting, ideally B2B SaaS
- Builds dashboards and analyses that drive priorities
- Hands-on with CRM and engagement platforms, ideally HubSpot and Intercom
- Builds automations with no/low-code tools and uses AI daily
- Has led cross-functional projects end to end
- Business-fluent English and German
- Based in Munich or willing to relocate
Nice to have
- Experience with scaled CS programs (webinars, academies, communities)
- Interest in sustainability and carbon accounting
About Tanso Technologies
Tanso Technologies is a Munich climate tech SaaS (11-100 people) helping industrial companies measure and reduce their carbon footprint.
Original listing
Customer Strategy & Operations Manager (f/m/x) at Tanso Technologies Location: Munich, Germany Source post: https://lnkd.in/d_GvCmic Posted by: Steffane Beatriz (https://www.linkedin.com/in/steffanebeatriz) Poster quote: Our client Tanso Technologies, a Munich climate tech SaaS helping industrial companies measure and reduce their carbon footprint, is looking for a Customer Strategy & Operations Manager (f/m/x). Shape the CS operating model with the Head of CS: segmentation, lifecycle, playbooks, OKRs. Own and build the tech stack hands on: HubSpot, Intercom, no/low code, AI. Build 1:n formats like Tanso Academy, Tanso Update and the customer advisory board. Lead cross functional projects: pilot fast, measure, then scale or kill. How to apply: Comment or send me a DM.